Refund policy
All our products are made with the best ingredients and in collaboration with some of Australia's finest suppliers to provide you with the most delicious fluffy bao and/or quality merchandise, so it is unlikely you'll be needing our help with this BUT in the rare case that something has gone awfully wrong, we sincerely apologise for any disappointment and conveniences caused.
Please be reminded that products need to be stored correctly below 5°C. Any claims after 3 days of delivery acceptance will not be recognised.
Defects and Other Issues
Upon receiving your order, please open and inspect your products and contact us immediately should product(s) be defective, or if you receive the incorrect product(s), so that we can assess and get the right bao to you!
Should an item be defective or short-stocked, we will happily provide store credit, refund you the appropriate amount or provide you with a suitable replacement. For defective items, images must be provided within reasonable time as proof of the issue - this will also help us prevent the issue for future orders.
Should an item be defective or short-stocked, we will happily provide store credit, refund you the appropriate amount or provide you with a suitable replacement. For defective items, images must be provided within reasonable time as proof of the issue - this will also help us prevent the issue for future orders.
Refunds, Credits and Replacements
All credits, refunds and replacements are issued on a case by case basis. If approved, we will provide suitable replacement(s), issue you store credit or the appropriate refund amount to your original payment method. Depending on the issue and result of case assessment, costs of delivery will either be refunded or be absorbed by us for any replacement products. All refunds typically take 3-5 business days but can take some time to appear in your bank or credit card account depending on which bank you use.